Welcome to Vigoro Sales Store’s FAQ section! We’ve compiled answers to the most common questions about our gardening products and services. If you don’t find what you’re looking for, please don’t hesitate to contact our gardening experts at [email protected].
Product Questions
What types of gardening products do you offer?
We specialize in a wide range of gardening supplies including:
- Barrel Planters and Elevated Garden Beds
- Garden Center essentials
- Garden Fencing and Stakes
- Decorative Garden Statues
- Quality Garden Tools and Gardening Tools
- Hydroponic Gardening Systems and Supplies
- Indoor Plants and Lawn Care products
- Landscaping Supplies including Edging, Fabric, and Rocks
Are your gardening tools durable for professional use?
Absolutely! We carefully select our garden tools to ensure they meet the needs of both home gardeners and professional landscapers. Our tools are designed for durability and performance.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping options:
- Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 days after dispatch (1-2 day processing)
- Free Shipping: For orders over $50, delivered via EMS in 15-25 days after dispatch (1-2 day processing)
Do you ship internationally?
Yes! We ship worldwide to gardening enthusiasts everywhere, though we currently cannot deliver to some Asian and remote regions. During checkout, our system will confirm if we can deliver to your location.
How are fragile items like garden statues packaged?
We take special care with fragile items, using protective packaging materials and secure boxing to ensure your delicate garden decorations arrive in perfect condition, just as we’d want for our own gardens.
Returns & Exchanges
What is your return policy?
We stand behind our products with a 15-day return policy from the date of delivery. If any item doesn’t meet your expectations, simply contact our customer service team at [email protected] to initiate a return.
What if my plants arrive damaged?
While we take every precaution with our packaging, we understand that live plants are delicate. Please contact us immediately with photos of the damage, and we’ll work with you to replace the plants or issue a refund.
Payments & Accounts
What payment methods do you accept?
For your convenience, we accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. We never store sensitive payment details on our servers.
Customer Support
How can I contact customer service?
Our gardening experts are happy to help! You can reach us at:
- Email: [email protected]
- Mail: Vigoro Sales Store, 1892 New York Avenue, PORTLAND, US 78374
Do you offer gardening advice?
Yes! Our team includes gardening enthusiasts who are happy to provide basic advice about our products and their use. For complex gardening questions, we recommend consulting with a local gardening expert familiar with your specific climate and conditions.
Happy gardening from all of us at Vigoro Sales Store! Remember, every great garden starts with quality supplies and a little patience.