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At Vigoro Sales Store, we take as much care in ensuring your satisfaction with our gardening products as we do in selecting quality supplies for your garden. If you’re not completely happy with your purchase, our straightforward returns and exchanges policy will help make things right.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and in the same condition as received
  • You must provide proof of purchase (order number or receipt)
  • Certain items cannot be returned (see section below)

Non-Returnable Items

To protect all our gardening enthusiasts, we cannot accept returns of:

  • Hydroponic Growing Media (due to hygiene reasons)
  • Grass Seed (once opened cannot be resold)
  • Landscape Fabric (if cut or installed)
  • Any items marked as “final sale”

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your gardening supplies:

  1. Contact our customer care team within 15 days of receiving your order by emailing [email protected] with your request using the template below
  2. Wait for approval – We’ll respond within 2 business days with return instructions
  3. Package your items securely – Use the original packaging if possible
  4. Ship your return – Send to our warehouse at the address provided in your approval email
  5. Receive your refund or exchange – See processing times below

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Vigoro Sales Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return:
[Product Name] – [Quantity] – [Reason for Return]

Preferred resolution:
[Refund / Exchange for (specific product if known)]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receiving your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

For exchanges of the same value:

  • We’ll ship your replacement item once we receive your return
  • If exchanging for a higher-value item, you’ll need to pay the difference
  • For lower-value exchanges, we’ll refund the difference

Damaged or Incorrect Items

If your gardening supplies arrive damaged or incorrect:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the item, but we’ll cover return shipping

Return Shipping Information

Standard Returns: Customers are responsible for return shipping costs unless the return is due to our error.

International Returns: For customers outside the U.S., please note that return shipping costs and any applicable customs fees are the customer’s responsibility.

Return Address: After your return is approved, we’ll provide our warehouse return address (different from our business address).

Questions?

Our gardening experts are happy to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Vigoro Sales Store
1892 New York Avenue
PORTLAND, US 78374

We reserve the right to refuse returns that don’t meet our policy requirements. This policy doesn’t affect your statutory rights.