At Vigoro Sales Store, we’re committed to helping you create your perfect garden with our premium gardening supplies. We want you to be completely satisfied with every purchase, which is why we’ve created this straightforward Shipping & Returns policy.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your gardening needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Best for when you need your gardening supplies quickly

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Great for budget-conscious gardeners with larger orders

International Shipping

We ship worldwide (excluding Asia and certain remote areas). International customers should note that customs fees, taxes, or duties are the responsibility of the recipient.

Our Hassle-Free Returns Policy

We accept returns within 15 days of receiving your order. Please review our policy below to ensure a smooth return process.

Return Eligibility

To qualify for a return:

  • Items must be unused, in original packaging, and in the same condition as received
  • You must provide proof of purchase (order number or receipt)
  • Return request must be initiated within 15 days of delivery

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Hydroponic Growing Media (hygiene reasons)
  • Grass Seed (once opened)
  • Landscape Fabric (if cut or installed)
  • Items marked as “final sale”

How to Return an Item

Follow these simple steps to return your gardening supplies:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your return request (see template below)
  2. Wait for approval – We’ll respond within 2 business days with return instructions
  3. Package items securely – Use original packaging when possible
  4. Ship your return – Send to our warehouse at the address provided in your approval email
  5. Receive your refund or exchange – See processing times below

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Vigoro Sales Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return: [Product Name] – [Quantity] – [Reason for Return]
Preferred resolution: [Refund / Exchange for (specific product if known)]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

For exchanges:

  • Same-value exchanges: We’ll ship your replacement once we receive your return
  • Higher-value exchanges: You’ll need to pay the difference
  • Lower-value exchanges: We’ll refund the difference

Damaged or Incorrect Items

If your gardening supplies arrive damaged or incorrect:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange for a replacement or refund at no additional cost
  • In some cases, we may ask you to return the item (we’ll cover return shipping)

Return Shipping Information

  • Standard Returns: Customers are responsible for return shipping costs unless the return is due to our error
  • International Returns: Return shipping costs and any customs fees are the customer’s responsibility
  • Return Address: Provided in your approval email (different from our business address)

Need Help?

Our gardening experts are happy to assist with any questions about shipping or returns:

Email: [email protected]
Mail: Vigoro Sales Store
1892 New York Avenue
PORTLAND, US 78374

Note: We reserve the right to refuse returns that don’t meet our policy requirements. This policy doesn’t affect your statutory rights.